Frequently Asked Questions
Go Germain is online car-buying your way, on your terms. From anywhere or at any time you can:
- Search for and buy a ride you love
- See personalized estimated monthly payments without impacting your credit score
- Value your trade
- Apply for an auto loan
- Schedule delivery
Best of all, you can do it from virtually anywhere. And if the car isn’t right, you can exchange it hassle free and within 72-hours provided it’s in the same condition as purchased and has been driven less than 200 miles. Please note that delivery handling charges are non-refundable.
A better question would be—which cars do we not sell? We’ve got it all—SUVs, trucks, sedans, and vans. Consider one or consider them all, including brands like Toyota, Lexus, Honda, Hyundai, and Nissan, among many others. It’s up to you what fits your needs. After searching through our inventory, you may even switch gears and choose a vehicle you never even expected.
Peace of mind comes standard! With our 72-hour/200-mile exchange policy, you can return your vehicle for something else— no questions asked!
When you first Buy My Ride, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment.
These estimates are designed to provide you an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.
Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:
- Down payment
- Rates
- Terms
- Local taxes and fees
Like pre-qualification, getting your personalized payments will not impact your credit.Unlocking your personalized payments is quick and easy. It takes just a few moments to fill some basic information.Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.
Yes! Go Germain allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for financing takes only a few minutes of your time.
Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order.
The prices you see on Esntial Motors are non-negotiable. Our vehicles are priced competitively. Your purchase details are clearly displayed and explained so you always know exactly what you are paying.
Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Blook for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.
You have direct access to Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our eCommerce Site. Just enter your vehicle details and obtain a value.
The Kelley Blue Book Instant Cash Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.
A Go Germain delivery agent will verify the trade-in vehicle matches the condition provided in the Kelley Blue Book Instant Cash Offer process.
Yes! We are happy to facilitate multiple vehicle trade-ins.
This means you have negative equity. You can still use it to finance a car on Go Germain but it may affect the rate and loan terms.
All KBB appraisals are personally reviewed by our team to ensure top value offerings. If KBB is unable to provide an accurate offer, a Go Germain associate will follow up within minutes to complete the offer.
You may occasionally see a vehicle labeled Sale Pending. This means that a vehicle sale is currently in process, but has not been delivered. A different customer has the first right of refusal on this car, but feel free to inquire in case it becomes available.
Yes, protecting your asset is a crucial part of vehicle ownership and we have a full suite of affordable offerings that can give you peace of mind.
In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV. The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.
There are several benefits to creating an account on Buy Your Ride:
- Easily save your favorite vehicles and searches
- Review your documents and previous order history
- Pick up where you left off in the checkout process
Upon completion of your purchase, a Buy Your Ride representative will contact you to schedule delivery at our location or to your door. Rest assured we make it easy, as online car buying should be.
We offer free delivery within 100 miles of the Your Ride dealership. Longer distances will have a fee calculated based on your distance from the store. This fee can be paid up front or included in the vehicle financing.
We're here to help
We want you to feel confident and supported throughout your vehicle-buying journey. Contact us if you have a question or concern. We’ll do our very best to provide answers and set your mind at ease.